Most organisations tell us they “use Azure DevOps” — but when we arrive onsite, what they really have is an out‑of‑the‑box setup with no real process behind it. Work jumps from New straight to In Progress, developers are left guessing what stakeholders actually want, and testers only see the story once everything is already built. Azure DevOps is designed to support full Agile–Scrum delivery with backlogs, boards, pipelines, test management and dashboards, but without a structured workflow, it can’t deliver the consistency or predictability businesses expect.

That’s why we customise Azure DevOps for every client — adding meaningful statuses, proper task types, and a clear story lifecycle that mirrors how real delivery teams operate. Once the process is in place, teams finally gain visibility across epics, features, user stories, tasks, code changes, and tests. It becomes easy to see what’s blocked, what’s ready for review, and what’s approaching release. The result? A transparent, repeatable, end‑to‑end delivery engine rather than just a tool for tracking work.